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LEARNING PATH

ITIL Foundation (Version 5)

Read, apply and practise at your own pace. Completed steps track your work; they do not certify exam readiness.

See the programme below. Reading materials and progress tracking are included with Preparation and Support. View offers
STEP 1 · 45 min

Define product and service value

Describe a need, stakeholders and an observable outcome.

Included in preparation

STEP 2 · 45 min

Examine the four dimensions

Avoid technology-only solutions by examining the whole organisation.

Included in preparation

STEP 3 · 45 min

Think across the full lifecycle

Connect the initial need with design, delivery and daily operation.

Included in preparation

STEP 4 · 45 min

Connect governance, practices and improvement

Understand how decisions and working practices support a shared outcome.

Included in preparation

STEP 5 · 45 min

Map a flow and choose an improvement

Identify waiting, rework and hand-offs delaying an outcome.

Included in preparation

STEP 6 · 45 min

Evaluate automation and its controls

Analyse an AI use case through benefits, risks and human responsibility.

Included in preparation

STEP 7 · 45 min

Organise revision and combine approaches

Consolidate concepts through a case study and prepare for the official exam.

Included in preparation